sumoqq Privacy Policy
This page describes what we collect when you use sumoqq and how we keep that data protected. When you create an account, deposit funds, place a bet on Liga 1 or Piala AFF, or play a live Baccarat hand, you share information with us—your email, phone number, payment method, identity documents, and betting history. We treat this information as confidential and never sell it to third parties.
Our privacy practices reflect Indonesia's data protection standards and international best practice. We encrypt your data in transit and at rest, limit access to your information to staff who need it for account management or fraud prevention, and retain your data only as long as necessary for regulatory compliance and account recovery.
This privacy policy applies to all sumoqq services accessible at sumoqq.app and via our mobile app. If you have questions about how we handle your data, contact our support team using the details at the end of this page.
What Data We Collect on sumoqq
We collect different types of data depending on how you use sumoqq. When you create an account, we collect your email address, phone number, username, and password. These are mandatory to set up your account and let you log in.
Before you can withdraw funds, we require identity verification. We ask you to upload a government-issued ID (KTP, passport, or driver's license) and confirm your name and date of birth. This data is used solely to verify your identity and comply with anti-money-laundering (AML) rules. We do not use it for marketing or profiling.
When you deposit or withdraw funds, we collect details about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and your payment account identifier. We do not store your payment card details or bank passwords—your payment provider handles those separately.
When you place a bet on Liga 1 matches, Piala AFF tournaments, or play live Baccarat, we log your bet details, stake amount, odds, result, and payout. This betting history is stored in your account so you can review it anytime. We also record your IP address, device type, and browser when you access sumoqq—this helps us detect fraudulent login attempts and improve our service.
How We Use Your Data on sumoqq
We use your data for account management, payment processing, fraud detection, and regulatory compliance. Your email is used to send you account notifications (deposit confirmation, withdrawal status) and security alerts (new login, password change). Your phone number is used for two-factor authentication (2FA) and to contact you if we detect unusual activity on your account.
Your betting history helps us understand which games are popular across Jakarta, Surabaya, Bandung, Medan, and Semarang—this helps us optimize our table selection and odds. We analyse aggregate betting patterns (not individual bets) to improve our product, but we never profile individual players or make decisions based on your betting behaviour alone.
We use your identity documents and payment information to verify that you are an eligible user and to comply with local anti-money-laundering and know-your-customer (KYC) rules. We keep this information on file so we do not need to ask for it again if you request a password reset or account recovery.
We do not use your data for marketing emails, upselling, or targeted advertising unless you explicitly opt in. If you do opt in to marketing communications, you can unsubscribe anytime from your Account Settings or by clicking the unsubscribe link in any email.
Third-Party Data Processing and Servers
We use third-party vendors to process payments, host our servers, and send emails. These vendors are required by contract to keep your data confidential and use it only for the purpose we specify. Our payment processors (mobile banking, local payment, online payment, and bank partners) handle your payment information directly—we do not see your full card details. Our email provider sends account notifications on our behalf but does not use your email for any other purpose.
Our servers may be located outside Indonesia. Your data may therefore be stored or processed in other jurisdictions, subject to the privacy laws of those jurisdictions. By using sumoqq, you consent to this data transfer. We apply the same encryption and security standards regardless of server location.
We do not sell your data to third parties. We may share your information with law enforcement or regulatory authorities if required by legal process (court order, government request). We will notify you of such a request unless we are legally prohibited from doing so.
Your privacy is not negotiable. We collect only what we need, protect it with encryption and access controls, and keep it confidential unless the law requires otherwise.
Your Rights and How to Access Your Data
You have the right to access, update, and delete your personal data. You can update your email, phone number, and username anytime in your Account Settings. If you want to see a complete record of your data stored on sumoqq (including your identity documents, betting history, and transaction logs), contact our support team and we will provide it within 10 business days.
You can request that we delete your data, subject to legal and regulatory holds. Some data (such as your identity documents and transaction records) must be retained for up to seven years to comply with anti-money-laundering rules. We will delete other data (such as your betting history and profile information) within 30 days of your request, unless you have an outstanding withdrawal or dispute.
If you believe we have mishandled your data or violated this privacy policy, you can lodge a complaint with us first. If you are not satisfied with our response, you have the right to escalate your complaint to Indonesia's data protection authority or relevant privacy regulator in your jurisdiction.
Cookies and Tracking Technologies on sumoqq
We use cookies to keep you logged in, remember your betting preferences, and improve your experience on sumoqq. A cookie is a small text file stored on your device. When you visit sumoqq again, your browser sends the cookie back to us so we can recognise you without asking for your password.
Essential cookies are required for sumoqq to work—they keep you logged in and protect your session. Performance cookies help us understand how the platform is used (which games are popular, where users encounter slow loading) so we can optimise performance. Marketing cookies are optional and are only set if you consent to them.
You can disable cookies in your browser settings, but this may prevent you from logging into sumoqq or using certain features. We recommend keeping essential cookies enabled.
Data Security and Account Protection
We encrypt all data in transit using SSL/TLS encryption. This means information you send to sumoqq (your login credentials, payment details, betting information) is scrambled so it cannot be intercepted. We also encrypt sensitive data at rest—your password, identity documents, and payment records are stored in encrypted form on our servers.
We recommend enabling two-factor authentication (2FA) on your sumoqq account. With 2FA, any login or withdrawal requires a one-time code sent to your phone, making it extremely difficult for someone to access your account even if they obtain your password. You can enable 2FA in Account Settings → Security.
If you suspect your account has been compromised, change your password immediately and contact our support team. We can freeze your account to prevent unauthorised withdrawals while we investigate. We log all login attempts and account changes, so we can detect and block suspicious activity.
We conduct regular security audits and penetration testing to identify vulnerabilities before attackers can exploit them. Our staff undergo data protection training and sign confidentiality agreements. We maintain an incident response plan and notify affected users immediately if a security breach occurs.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data, contact our support team via email or live chat through your Account Settings. We aim to respond to privacy inquiries within 10 business days. You can also request a data access report or lodge a complaint about our privacy practices using the same contact method.
We at sumoqq take your privacy seriously because we understand that trust is the foundation of any online platform. Your data is yours—we are simply custodians. We protect it with the same diligence we would apply to our own.